1. Are all products in stock?
All items that are not labeled as "PRE-ORDER" are available for immediate shipping. Products marked as "PRE-ORDER" indicate that they are either out of stock or require additional processing time. Please note that we do not accept urgent orders for PRE ORDER items.
2. How long does a pre-order take?
Pre-order items typically take 15-20 working days (excluding Saturdays and Sundays) to arrive after your order is placed. Once the items reach us, they will be shipped out within 1-2 working days.
3. Are your products authentic?
Yes, all of our products are guaranteed to be 100% authentic and shipped directly from Korea.
4. If my order has both Ready stock and Pre-order items, how does shipping work?
Your order will be shipped once the pre-order item becomes available. If you would like to receive your ready stock items sooner, please contact us via WhatsApp or Instagram to make arrangements. Please note that a separate shipping fee will apply, and the additional postage charges will be the responsibility of the customer.
5. Do you allow refunds or exchanges?
We do not offer refunds or exchanges unless the wrong item is sent. If you receive an incorrect item, please contact us within 7 days, and we will assist you in resolving the issue.
6. Do you provide a self-pickup service?
Yes, we offer self-pickup only in JB area. Please contact us to arrange a suitable time for pickup.
For any inquiries or assistance, please contact us via WhatsApp, Instagram, or email.
1. 所有产品都有现货吗？
您好！所有未标记为“预购”的商品都可以立即发货哦。标记为“预购”的商品说明目前缺货或需要额外处理时间。请您理解，我们无法接受紧急的预购订单。
2. 预购需要多久才能到货？
预购商品一般需要15-20个工作日（不包括周六和周日）才能到达。一旦商品到货，我们会在1-2个工作日内为您发货，感谢您的耐心等待！
3. 你们的产品是正品吗？
当然！我们所有的产品都保证100%正品，您可以放心购买。
4. 如果我的订单中有现货和预购商品，发货会怎么处理？
您的现货商品将在预购商品到货后一起发出。如果您希望尽快收到现货商品，请通过WhatsApp或Instagram联系我们，我们会帮您安排。请注意，这样会有额外的运费，费用需由客户自行承担哦。
5. 你们允许退款或换货吗？
除非发错商品，否则我们不提供退款或换货。如果您收到错误的商品，请在3天内与我们联系，我们会尽快帮助您解决问题的！
6. 你们提供自取服务吗？
是的，我们在JB地区提供自取服务。请与我们联系以安排适合的自取时间。
如有任何问题或需要帮助，欢迎通过WhatsApp、Instagram或电子邮件与我们联系哦！期待为您服务！