常见问题解答 (FAQs)
欢迎来到我们的常见问题解答页面！我们在这里为您整理了顾客常见的问题。如果您没有找到您想要了解的信息，欢迎通过联系我们页面或社交媒体与我们联系，我们很乐意为您提供帮助！
1. 如何在 Clarara 上下单？
只需浏览我们的网站，选择您想购买的商品并加入购物车。准备好后，继续结账并按照步骤完成订单。
2. 我的订单什么时候发货？
我们每周处理订单，每周日晚上8点截止订单。订单结束后，我们会从韩国购买商品。
预计到货时间为15-20个工作日，不包括周六、周日和公众假期。收到商品后，我们会在1-2个工作日内快速寄出。
3. 运费是多少？
西马：RM8 （订单满RM200即可享受免费配送。）
东马：RM18
新加坡：RM25
运费将在结账时确认。
4. 订单确认后是否可以取消？
订单确认后，除非商品缺货或停产，否则不能取消。
5. 如何跟踪我的订单？
一旦您的订单发货，您将收到一封包含跟踪号码的电子邮件或WhatsApp消息。您可以使用这个号码追踪包裹。
6. 你们提供国际配送吗？
目前我们仅提供马来西亚和新加坡的配送。如果您在其他国家，欢迎联系我们了解更多信息。
7. 如何联系 Clarara？
如有任何问题或需要帮助，请通过以下方式联系我们：
• WhatsApp：[+60179939419]
• Instagram：[Clarara_store]
• Email：[clarara.official@gmail.com]
我们很高兴为您提供帮助！
8. 如果我想要的商品缺货该怎么办？
如果商品缺货，您可以联系我们询问补货时间，或者我们也可以为您推荐其他相似的商品。
9. 如何知道哪些商品是预购商品？
所有预购商品都会在商品页面上明确标注。如果您不确定，请随时联系我们询问。
10. 所有商品都是正品吗？
是的，我们所有商品均为100%正品，且都是通过韩国官方网站或官方渠道直接购买的。
还有其他问题吗？
如果您没有找到所需的答案，请随时与我们联系！我们始终乐意为您解答。只需访问我们的联系我们页面，或通过Instagram、WhatsApp 或 电子邮件联系我们。期待为您提供帮助！
Frequently Asked Questions (FAQs)
Welcome to our FAQs page! Here, we’ve gathered answers to some of the most common questions our customers ask. If you can’t find what you’re looking for, feel free to reach out to us through our contact page or social media. We’re happy to assist you!
1. How do I place an order on Clarara?
Simply browse our website, add the items you wish to purchase to your cart. Once you’re ready, proceed to checkout and follow the steps to complete your order.
2. When will my order be shipped?
We process orders every week, and orders close every Sunday at 8 PM. Once the order is closed, items will be purchased directly from Korea.
Estimated delivery time is 15-20 working days excluding Saturdays, Sundays, and public holidays. After arrival, we will ship your order within 1-2 working days.
3. How much is the shipping fee?
West Malaysia: RM8
East Malaysia: RM18
Singapore: RM25
Enjoy free shipping for orders above RM200 (for West Malaysia only). Shipping fees will be confirmed during checkout.
4. Can I cancel my order after it is confirmed?
Once an order is confirmed, it cannot be canceled, except in the case that the item is out of stock or discontinued.
5. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email or WhatsApp. You can use this number to track your package.
6. Do you offer international shipping?
Currently, we offer shipping to Malaysia and Singapore. For other countries, please contact us for more information.
7. How can I contact Clarara?
If you have any questions or need assistance, feel free to contact us via:
• WhatsApp: [+60179939419]
• Instagram: [Clarara_store]
• Email: [clarara.official@gmail.com]
We are happy to assist you!
8. What should I do if the item I want is out of stock?
If an item is out of stock, you can contact us to inquire about restock dates, or we can recommend alternative products that might suit your needs.
9. How do I know if an item is eligible for pre-order?
Pre-order items will be clearly marked on the product page. If you’re unsure, feel free to reach out to us for clarification.
10. Are all products authentic?
Yes, all our products are 100% authentic and are directly purchased through official channels or the official websites from Korea.
Still have questions?
If you couldn’t find the answer you’re looking for, don’t hesitate to contact us! We’re always here to help you. Simply visit our Contact Us page or reach out via Instagram, WhatsApp, or email. We look forward to assisting you!